Privacy Policy

This Privacy Policy explains how ExStack Commerce LLC ("ExStack," "we," "us," or "our") collects, uses, and protects the personal information you provide when you visit our website, browse our DVD catalog, or place an order. We are committed to treating your information as maximally confidential and to collecting only what we genuinely need to serve you.

When you place an order, we collect the information necessary to fulfill it: your name, shipping address, billing address, email address, telephone number (when provided), and the details of the items you purchase. Payment card details are entered directly with our payment processor and are not stored on our own systems.

We also collect limited technical information automatically when you use our website, such as your IP address, browser type, device information, and the pages you view. This information helps us keep the website secure and functioning correctly. We do not attempt to build detailed profiles of you or to identify you beyond what is necessary to operate our store.

We use the personal information we collect solely for legitimate business purposes connected to running our DVD store. This includes processing and fulfilling your orders, arranging shipment and delivery within the United States, communicating with you about your order status, and providing customer support when you contact us.

We also use your information to prevent fraud, to verify payments, to comply with our legal and tax obligations, and to maintain the security and integrity of our website. Where you have asked us to, we may use your email address to respond to inquiries you submit through our contact form.

We do not use your personal information for purposes that are incompatible with the reasons for which it was collected, and we do not engage in intrusive advertising or profiling. Your information is used to serve you, not to be monetized.

ExStack does not sell, rent, or trade your personal information to anyone, for any purpose, ever. We do not share your information with advertisers or data brokers, and we do not treat your personal information as a commercial asset to be exchanged.

We share the minimum information necessary, and only with the service providers required to complete your order: our payment processor (PayPal) to charge your selected payment method, the shipping carriers who deliver your package, and fraud-prevention services that help us verify legitimate orders. Each of these providers receives only the specific data they need to perform their function and is required to protect it.

We may also disclose information where we are legally compelled to do so, such as in response to a valid subpoena, court order, or other lawful government request, or where disclosure is necessary to protect our legal rights or the safety of others. Outside of these narrow circumstances, your information stays with us.

We treat your personal information as strictly confidential and apply administrative, technical, and organizational safeguards designed to protect it against unauthorized access, disclosure, alteration, or destruction. Access to personal information within our organization is limited to those who need it to perform their work.

Data transmitted between your browser and our website is encrypted in transit, and payment information is handled directly by our payment processor under its own security controls. While no method of transmission or storage is completely secure, we continually work to protect your information using measures appropriate to its sensitivity.

If we ever become aware of a security incident affecting your personal information, we will act promptly to investigate and, where required by applicable United States law, notify affected individuals and the appropriate authorities.

We use a small number of cookies and similar technologies that are necessary for our website to function, such as maintaining the contents of your shopping cart and keeping your session secure while you browse and check out.

We do not use cookies to sell your information or to track you across unrelated websites for advertising purposes. Any analytics we use are limited to understanding aggregate website performance so we can improve the shopping experience.

Most web browsers allow you to control or disable cookies through their settings. Please note that disabling cookies that are essential to the website may affect your ability to add items to your cart or complete a purchase.

ExStack Commerce LLC operates exclusively within the United States. We sell and ship only to destinations in the United States, and the personal information we collect is collected and processed for the purpose of United States only order fulfillment.

Our servers and service providers are located in the United States, and we do not knowingly offer our products or services to, or direct our website at, individuals outside the United States. If you are accessing our website from outside the United States, please be aware that we are unable to accept your order.

Because we operate solely within the United States, our data practices are designed around applicable United States federal and state privacy laws.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including completing your order, providing support, and meeting our legal, accounting, and tax obligations.

Order and transaction records may be retained for the period required by applicable United States law. When personal information is no longer needed for these purposes, we take reasonable steps to securely delete it or to anonymize it so that it can no longer be associated with you.

You have choices about the personal information you share with us. You can choose not to provide certain information, although some information is necessary to place an order or to receive support.

Depending on your state of residence, you may have rights under applicable United States privacy laws to request access to the personal information we hold about you, to request correction of inaccurate information, or to request that we delete information that we are not required to retain. We honor these requests to the extent required by applicable law.

To exercise any of these choices or rights, please contact us using the link at the end of this policy. We will verify your request as appropriate and respond within the timeframe required by applicable law. We will never discriminate against you for exercising your privacy rights.

Our website and products are intended for a general audience and are not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can promptly delete that information. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to remove it from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make changes, we will revise the "Last updated" date shown at the top of this page.

We encourage you to review this policy periodically so that you stay informed about how we protect your information. Your continued use of our website after an updated policy is posted constitutes your acknowledgment of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, we invite you to reach out to us directly.

Our team is available to help you with privacy questions, including requests to access, correct, or delete your information. Use the link below to send us a message and we will respond within a reasonable business period.