Shipping Policy

This Shipping Policy explains how ExStack Commerce LLC ("ExStack," "we," "us," or "our") processes, packs, and delivers physical DVD orders placed through our website. We want every customer to know what to expect from the moment payment is received until the package arrives.

Please read this page carefully before completing your purchase. By placing an order with us, you acknowledge that you understand and agree to the shipping practices described below.

Orders are processed within one to two (1–2) business days after payment is successfully received. Business days are Monday through Friday, excluding United States federal holidays.

Processing includes payment confirmation, order preparation, and handoff to the carrier. You will receive shipment confirmation once your order has left our facility.

We use only USPS Media Mail for all shipments. Media Mail is a United States Postal Service service designed for qualifying educational and media materials, including DVDs.

We do not offer alternative carriers or expedited shipping options. All orders ship via USPS Media Mail under the same standard process.

We ship only within the United States. Eligible destinations include the fifty U.S. states and the District of Columbia.

We do not ship internationally, and we are unable to accept orders with a shipping address outside the United States. Orders submitted for delivery outside the United States cannot be fulfilled under this policy.

Estimated delivery time is typically two to eight (2–8) business days after shipment. Actual delivery times may vary depending on destination, USPS volume, weather, and other factors.

Delivery estimates are not guaranteed and may vary due to USPS delays or other circumstances beyond our control. Carrier delays can occur, and we appreciate your patience if your package takes longer than expected.

Every shipped order receives a USPS tracking number. Once your order ships, tracking information is provided so you can follow the progress of your package through the USPS network.

Please allow a short time after shipment for tracking updates to appear in the USPS system. Tracking status is maintained by USPS and may update at different intervals depending on scanning locations.

Shipping is always free on all qualifying orders within the United States. There is no additional shipping charge at checkout for standard USPS Media Mail delivery.

Free shipping applies to orders we accept and ship under this policy. Any taxes or other checkout charges unrelated to shipping, if applicable, are shown separately during checkout.

Customers are responsible for providing a complete and correct shipping address at checkout. Please double-check your street address, apartment or suite number, city, state, and ZIP code before submitting your order.

We are not responsible for packages delivered to an incorrect or incomplete address that you provided. If you notice an address error after placing your order, contact us as soon as possible through our Contact Us page so we can review whether a correction is still possible before shipment.

If a package appears delayed beyond the typical delivery window, or if tracking suggests a shipment may be lost, we will work with USPS to investigate the shipment.

Please allow reasonable time for USPS to update tracking and complete its investigation process. You can reach us through our Contact Us page with your order details and tracking number so we can assist.

If an item arrives damaged, please contact us as soon as possible through our Contact Us page. Include clear photos of the damaged package and the damaged item so we can review what happened in transit.

Prompt notice and photo documentation help us understand the condition of the shipment upon arrival and work with the information provided. This section addresses shipping condition only and does not describe other order remedies.

If you need assistance with shipping, tracking, a delayed package, or a damaged shipment, please use our Contact Us page. Our support team will respond to messages submitted through that form.

For shipping-related help, do not rely on other channels. The Contact Us page is the designated way to reach us about orders and deliveries.