Return & Refund Policy

This Return & Refund Policy explains how ExStack Commerce LLC ("ExStack," "we," "us," or "our") handles returns, refunds, exchanges, and damaged or defective items for orders placed through our website. We sell brand-new physical DVD products only and ship exclusively within the United States.

We want you to shop with confidence. Please review this policy carefully before requesting a return so you understand what is eligible, how the process works, and what to expect after your item is received and inspected.

Customers may request a return within thirty (30) days of delivery. To qualify, returned items must be unused, in their original condition, and include all original packaging.

Factory seals, inserts, and any accessories included with the DVD must be present and in the same condition as when the item was shipped. Items that do not meet these requirements may be declined under this policy.

Items that have been opened, damaged by the customer, or are missing parts are not eligible for a refund unless they arrived damaged or defective.

We reserve the right to refuse returns that do not meet this policy, including items returned outside the thirty-day window, items not in original condition, or returns submitted without following the process described below.

If an item arrives damaged or defective, please contact us as soon as possible through our Contact Us page. Include clear photos of both the product and the shipping package so we can review the condition of the shipment.

Prompt notice and photo documentation help us evaluate the issue and determine the appropriate next step under this policy, such as arranging a return of the affected item.

To start a return, submit a request through our Contact Us page with your order details and the reason for the return. After we review your request, we will provide return instructions if the item appears eligible.

Please do not send items back until you have received return guidance from us. Packages returned without prior authorization may be delayed in processing or may not qualify under this policy.

Refunds are processed only after the returned item has been received and inspected. Once inspection is complete and the return is approved, the refund is issued to the original payment method.

Please allow a reasonable period after approval for the refund to appear on your statement, depending on your payment provider. Original shipping costs are non-refundable unless the return is due to our mistake or a defective item.

Exchanges are offered only for defective or damaged items when replacement stock is available. If a matching replacement is not available, we will discuss the available options through our Contact Us page after reviewing your request.

Exchanges are not offered for change-of-mind returns or for items that do not qualify as damaged or defective under this policy.

Customers are responsible for return shipping costs unless the return is caused by our error or the item is defective. In those cases, we will provide guidance on return shipping when we authorize the return.

Please pack returned items securely in their original packaging, or equivalent protective packaging, to help prevent damage during the return shipment.

We reserve the right to refuse returns that do not meet this policy. Exceptions may be considered only in limited circumstances related to our error, a defective product, or other situations we determine warrant review.

Any exception is evaluated case by case and does not change the standard eligibility rules described on this page.

If you need assistance with a return, refund, exchange, or a damaged or defective item, please use our Contact Us page. Our support team will respond to messages submitted through that form.

The Contact Us page is the designated way to reach us about returns and refunds. Please include your order details and any photos requested under this policy so we can help as efficiently as possible.